Terms and Conditions

Last updated: 1 October 2026

1. Parties, Scope & Territorial Application

These Terms and Conditions (“Terms”) govern the relationship between Azzurro Technology Inc. (“Azzurro”, “we”, “our”), a corporation incorporated under the laws of Canada, and any individual or entity (“you”, “your”, “Client”) that engages us for the following services:

Integrated Open-Source Software Solutions – design, development, deployment, warranty, and support of open-source-based applications.
Custom Consulting & Reporting – engineering, manufacturing, testing, delivery, reporting and servicing of purpose-built compute platforms & potential or existing software stacks.
Sovereign Data Management System (Go-Powered) – provision, installation, configuration, and support of an open-source Golang-based data-sovereignty platform.
Store Products – the following one-time support entitlements purchased through the Azzurro web store: Azzurro Rapid, AzzurroTech Platform, Azzurro 150, and Azzurro 1500. Each Store Product grants one support response-call entitlement at the response tier corresponding to the product purchased.

By placing an order, signing a purchase order (PO), completing a store checkout, or otherwise accepting a quote from Azzurro, you agree to be bound by these Terms. If you do not accept them, do not proceed with any transaction.

1.5 Supported Jurisdictions – Azzurro guarantees the operation, availability, and continuation of its services only within the Supported Jurisdictions: Canada, the member states of the European Union, the United Kingdom, and Switzerland. Outside the Supported Jurisdictions, Azzurro makes no guarantee of operation or availability of any service, store, or hosted instance.

1.6 Cancellation Outside Supported Jurisdictions – For Clients located outside the Supported Jurisdictions, Azzurro reserves the right to cancel any contract, order, or hosted instance with or without cause, at any time, and no refunds will be issued under any circumstances, including but not limited to unearned support fees, infrastructure costs, or deposits paid. This right does not apply to Clients within the Supported Jurisdictions, whose contracts are governed by sections 9 and 13 and applicable mandatory consumer law.

1.7 Regulatory Compliance – Azzurro complies with all laws, regulations, and lawful orders of competent authorities in Canada (federal and provincial) and Italy (national and regional), including data-protection, tax, and consumer legislation. Azzurro additionally honours the mandatory protections afforded to Clients under the laws of the European Union, the United Kingdom, and Switzerland as described in section 10.

2. Definitions

Term	Meaning
“Quote”	A written estimate (email, PDF, or other electronic document) issued by Azzurro that specifies scope, deliverables, pricing, warranty period, and any other material terms.
“Most Recent Quote”	The latest version of a quote that you have expressly accepted; it supersedes any prior quote, even if earlier versions were previously accepted.
“Deliverables”	All software code, documentation, hardware, firmware, designs, and related materials supplied to you.
“Warranty Period”	The period beginning on the date of the last valid payment for the specific Deliverable and ending no later than twelve (12) months thereafter.
“Store Product”	Azzurro Rapid, AzzurroTech Platform, Azzurro 150, or Azzurro 1500, purchased through the Azzurro web store.
“Qualifying Operation”	An action constituting commencement of service as defined in section 13.2.
“Supported Jurisdictions”	Canada, the member states of the European Union, the United Kingdom, and Switzerland.
“Consumer”	A natural person acting for purposes outside their trade, business, craft, or profession.
“Domain Name”	Any Internet domain registered on your behalf by Azzurro.
“Confidential Information”	Non-public information disclosed by either party that is marked confidential or that a reasonable person would understand to be confidential.
“Force Majeure Event”	An event beyond a party’s reasonable control (e.g., natural disaster, war, terrorism, labour dispute, governmental action, internet outage).

3. Ordering, Acceptance & Quotes

Quote Acceptance – No service, warranty, or guarantee becomes effective until you have expressly accepted a quote in writing (electronic signature, email confirmation, etc.).
Supersession – The most recent quote you accept governs the entire relationship for the referenced project, even if earlier Quotes were previously accepted. Earlier Quotes are null and void once a newer Quote is accepted.
Change Orders – Any amendment to scope, price, or schedule must be documented in a written Change Order signed by both parties. Change Orders become part of the governing Quote.
Store Orders – For Store Products, completion of the checkout process constitutes acceptance of these Terms and of the product’s stated terms, without requirement of a Quote. The checkout consent checkbox constitutes written acceptance for all purposes under this section 3.

4. Payment

Fees – All fees are set out in the accepted Quote or, for Store Products, in the posted product price. All fees are payable in Canadian dollars (CAD). Store Product fees are collected as a deposit at time of order.
Invoicing – For Quote-based engagements, invoices are issued according to the schedule in the quote (milestones, monthly, or upon delivery) and are due within 30 days of the invoice date, unless otherwise stated. For Store Products, the fee is collected at checkout; infrastructure reconciliation invoices (if any) are governed by sections 4.5–4.7.
Late Payments – Overdue amounts accrue interest at 1.5 % per month (or the maximum rate permitted by applicable law, whichever is lower).
Taxes – You are responsible for all applicable taxes (GST/HST, QST, provincial sales taxes, EU/UK/Swiss VAT as applicable) unless a valid exemption certificate is provided. For Clients in Italy and other EU member states, reverse-charge VAT arrangements may apply for B2B services and will be stated on the invoice.
Payment Checkpoints – Where an amount is invoiced (including reconciliation invoices for infrastructure costs), payment is due by the next of: the 2nd, 8th, or 16th day of the current calendar month, or the 1st day of the following calendar month.
Checkpoint Enforcement – If an invoiced amount remains unpaid at its Payment Checkpoint, Azzurro will permanently delete the Customer’s instance and all associated data, without backup, archive, or retention, following at least 24 hours’ prior written warning. Deleted data cannot be recovered under any circumstances. Invoicing records are retained as required by applicable tax law and are excluded from deletion. Where mandatory consumer law of a Supported Jurisdiction requires a longer notice or cure period for Consumers, that statutory period applies in place of the 24-hour warning.
Infrastructure Pass-Through – Where a Store Product includes hosted infrastructure, infrastructure costs are billed at cost as pass-through charges from third-party providers. Such charges are non-refundable once incurred. Upon refund or termination, hosted infrastructure is terminated and any incurred infrastructure charges are reconciled on a final invoice subject to Payment Checkpoints.

5. Warranty & Support

5.1 General Warranty

Duration – The warranty for any Deliverable lasts no longer than twelve (12) months from the date of the last valid payment for that Deliverable.
Coverage – During the Warranty Period Azzurro will, at its discretion, (i) correct defects affecting performance, (ii) provide security patches, and (iii) supply reasonable support to ensure the Deliverable operates as described in the Quote.

5.2 Exclusions & Limitations

Warranty does not cover: (a) modifications made by third parties, (b) misuse, (c) hardware failures unrelated to Azzurro-manufactured components, or (d) any issue arising after the Warranty Period expires.
Refunds – For Store Products, refunds are governed by section 13 (Money-Back Guarantee). For Quote-based Deliverables, no refunds, credits, or partial reimbursements are issued after the applicable Warranty Period expires. Nothing in this section limits statutory rights of Consumers in the Supported Jurisdictions.

5.3 Domain Names

Any domain name registered on your behalf is owned by Azzurro Technology Inc. Ownership remains with Azzurro unless a separate written transfer agreement is executed.

6. Service-Specific Provisions

6.1 Integrated Open-Source Software Solutions

Open-Source Licensing – All third-party open-source components are used in accordance with their respective licenses. Azzurro provides no additional warranties beyond those expressly stated in the Quote.
Performance Guarantees – Any performance guarantee is limited to the Warranty Period and only applies to the specifications set out in the Quote.

6.2 Custom Consulting Services

Reports, MVP & Solutions – Azzurro retains ownership of all intellectual property (IP) regardless of type or purpose unless a separate IP assignment is agreed in writing.
Field Testing & Documentation – Azzurro will provide test reports and documentation as defined in the Quote. Warranty for solutions follows the same 12-month rule based on the last payment for that service.
Risks & Solutions Identified – Azzurro will have no liability for any exceptions or missed items identified in a report, unless otherwise specified liability exists in a given accepted quote.

6.3 Sovereign Data Management System

Open-Source Code – The platform’s source code is publicly available under the license indicated in the Quote. Azzurro offers no warranty for third-party contributions beyond the 12-month period.
Data Sovereignty – Azzurro does not assume liability for data loss or breach occurring after the Warranty Period or due to client-controlled configurations.

6.4 Store Products

Entitlement – Each Store Product grants one support response-call entitlement. Response tiers: Azzurro Rapid – 48 hours; AzzurroTech Platform – 24 hours; Azzurro 150 – 8 hours; Azzurro 1500 – 4 hours.
No Subscription – Store Products are one-time purchases. No recurring billing, auto-renewal, or subscription is created by any purchase.
Infrastructure – Where hosting is included, infrastructure is billed at cost per section 4.7 and terminates upon instance deletion.

7. Confidentiality

Both parties shall protect the other’s Confidential Information with at least the same degree of care they use for their own confidential data, but in no event less than reasonable care. Confidentiality obligations survive termination for five (5) years.

8. Limitation of Liability

Maximum Liability – Azzurro’s total aggregate liability to you for any claim arising out of or relating to these Terms shall not exceed the total fees paid by you to Azzurro under the applicable Quote or Store Product order.
Exclusion of Consequential Damages – In no event shall Azzurro be liable for indirect, incidental, special, punitive, or consequential damages (including loss of profits, data, or goodwill).
Statutory Floor – Sections 8.1 and 8.2 apply to the fullest extent permitted by law. Where mandatory law of a Supported Jurisdiction (including EU, Italian, and UK consumer-protection and Swiss consumer law) prohibits such exclusion or limitation for Consumers, liability is limited to the minimum required by that law.

9. Termination

For Cause – Either party may terminate the agreement upon 30 days’ written notice if the other party materially breaches a term and fails to cure the breach within that period.
Upon Refund – Azzurro Technology Inc. may refund part or all of the paid service fee to the other party. Upon payment, the contract is considered terminated and sections 13.1 (deletion of data) and 4.7 (infrastructure reconciliation) apply.
Effect of Termination – Upon termination, all unpaid invoices become immediately due. Azzurro will, at its discretion, complete any work already in progress for which payment has been received, subject to the Warranty Period.
Outside Supported Jurisdictions – Section 1.6 governs cancellations outside the Supported Jurisdictions, which may occur with or without cause and without notice, and no refunds are issued.

10. Governing Law, Jurisdiction & Consumer Protections

General Rule – These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law principles. Subject to sections 10.2 and 10.3, any dispute arising out of or relating to these Terms shall be resolved exclusively by the courts of Ontario.
Consumers in the European Union and Italy – If you are a Consumer domiciled in the European Union or Italy, you retain the benefit of the mandatory provisions of the law of your habitual residence, including the Italian Consumer Code (Codice del Consumo) and EU consumer-protection directives, and you may bring proceedings before the courts of your habitual residence where EU Regulation 1215/2012 so permits.
Consumers in the United Kingdom and Switzerland – If you are a Consumer domiciled in the United Kingdom or Switzerland, nothing in these Terms deprives you of the protection afforded by the mandatory consumer-protection laws of your jurisdiction, and where such law confers jurisdiction on your local courts, you may bring proceedings there.
Compliance Priority – Azzurro complies with the laws and lawful orders of competent authorities in Canada and Italy. Where such compliance requires action affecting a contract (including disclosure or suspension), such action does not constitute breach of these Terms.

11. Regarding Azzurro Catalogue, Shop or Store pages

Affiliate or External products are marked by their product type (not visible to consumer) and by the category of “Partner”.
Azzurro Technology Inc. bears no responsibility for affiliate components on or off of Azzurro catalogue; please see their respective terms of service.
Azzurro Technology Inc. is not responsible for these products unless a previous agreement is made between a client and Azzurro Technology Inc.
Azzurro Technology Inc. is the author of the explanations and claims; they are considered to be accurate as of time of writing but should be verified with the respective partners via the links.
Prices, if listed, are found to be the lowest cost option advertised by the partner and are subject to change at the partners’ discretion.
Regarding specific relationships:
1. We currently have an affiliate relationship or some type of partnership with the following:
  - Automattic (WordPress, Jetpack, WooCommerce, etc.)
  - Proton (Proton Mail, Proton Pass, Proton Drive, Proton VPN, etc.)
2. We are developing reseller arrangements, or resell services from the following:
  - OVHCloud (WordPress hosting, Cloud Services, etc.)
  - DigitalOcean (Cloud Services, etc.)
Unless otherwise specified on specific products or services, we are not endorsed or supported by any listed entity; we simply have experience with their services and recommend or use them in our client work.

12. Severability

If any provision is found to be unenforceable, the remaining provisions will remain in full force and effect. Assignment by either party requires the prior written consent of the other, except to a successor in interest of the entire business.

13. Money-Back Guarantee, Withdrawal Rights & Qualifying Operations (Store Products)

13.1 All Store Product fees are collected as refundable deposits. The Customer may request a full refund of the support fee at any time before the first Qualifying Operation. Upon refund, the contract is considered terminated and the instance and all Customer data are permanently deleted without retention, within 7 days of refund issuance.

13.2 Qualifying Operations, effective from initiation and irrevocably voiding the guarantee: (a) opening of any support response call, ticket, or intervention; (b) extraction, export, or migration of Customer data, whether performed by Azzurro at the Customer’s request or by the Customer through Azzurro-provisioned facilities; (c) provisioning of hosted infrastructure beyond the initial activation window.

13.3 Data deletion (as opposed to extraction) at the Customer’s request does not constitute a Qualifying Operation.

13.4 Infrastructure costs are non-refundable per section 4.7, regardless of the guarantee.

13.5 Statutory Withdrawal Rights – Nothing in this section 13 limits the statutory right of withdrawal available to Consumers in the European Union and Italy under the Consumer Rights Directive (Directive 2011/83/EU, as implemented in the Codice del Consumo), in the United Kingdom, or in Switzerland, in respect of distance and online sales. Where performance of a digital service begins at the Consumer’s express request before the statutory withdrawal period expires, the Consumer acknowledges that the statutory right of withdrawal may be lost to the extent permitted by that law once performance has begun, and Azzurro will obtain the Consumer’s express consent and acknowledgement at checkout where the law so requires. The money-back guarantee in sections 13.1–13.4 supplements, and does not restrict, those statutory rights.

13.6 Outside Supported Jurisdictions – For Clients outside the Supported Jurisdictions, section 1.6 applies and no refunds are issued under any circumstances.

14. Miscellaneous

Entire Agreement – These Terms, together with the accepted Quote and any signed Change Orders, constitute the entire agreement between the parties concerning the subject herein.

Language – The governing language of these Terms is English. Translations are provided for convenience only; in case of conflict, the English version prevails, except that mandatory consumer law of a Supported Jurisdiction may require the locally mandated language to prevail for Consumers.

By accepting a quote from, completing a store checkout with, or making a payment to Azzurro Technology Inc., you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

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