Last updated: 10 Nov 2025
1. Introduction
Azzurro Technology Inc. (“Azzurro”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information we collect in the course of providing our services. This Privacy Policy explains what data we collect, how we use it, with whom we share it, how long we retain it, and the rights you have under Canadian privacy law (PIPEDA) and other applicable regulations.
By visiting https://azzurro.tech, using our web‑based portals, or engaging us for any of the services listed above, you consent to the practices described herein. If you do not agree, please do not use our website or services.
2. Personal Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Identity & Contact | Name, email address, phone number, mailing address, company name | Create and manage accounts, communicate about orders, quotes, invoices, support tickets, and warranty matters. |
| Authentication & Security | Username, password (hashed), login timestamps, IP address, device identifiers, browser user‑agent | Secure access to our portals, detect fraud, enforce warranty limits (warranty period is tied to the date of the last valid payment). |
| Payment & Billing | Credit‑card details (processed by a PCI‑DSS‑compliant processor), billing address, transaction IDs | Process payments, issue invoices, enforce the “no‑refund after warranty period” rule. |
| Comments & Community Interaction | Comment text, optional website URL, IP address, user‑agent, Gravatar hash (if you use Gravatar) | Publish public comments, moderate spam, display avatars. |
| Media Uploads | Images, documents, firmware binaries, hardware design files | Provide deliverables, support custom hardware, host documentation. |
| Cookies & Tracking | Session cookies, “remember‑me” tokens, preference cookies, analytics identifiers | Preserve session state, remember preferences, improve site usability, measure traffic. |
| Support & Service Requests | Ticket description, attached logs/files, IP address (for password‑reset emails) | Diagnose issues, fulfill warranty support, provide technical assistance. |
| Third‑Party Embedded Content | Data transmitted to embedded video/audio providers, social‑media widgets | To enable embedded media functionality; these providers may collect their own data. |
Note: We never collect more data than is necessary to fulfil the purpose for which it is collected.
3. How We Use Your Information
- Provision of Services – Design, develop, deliver, and support the software, hardware, and data‑management solutions you have contracted.
- Account Management – Create, authenticate, and maintain your user account; enforce security policies and warranty periods (max 12 months from the last valid payment).
- Communication – Send order confirmations, invoices, quotes, status updates, warranty notifications, and marketing communications (only if you have opted‑in).
- Support & Warranty – Diagnose issues, provide patches, security updates, and other support activities covered by the warranty.
- Legal & Regulatory Compliance – Retain records for tax, accounting, anti‑fraud, and lawful request compliance.
- Improvement & Analytics – Analyze usage patterns (via aggregated, non‑identifiable data) to improve our products and website.
- Third‑Party Services – Facilitate payment processing, email delivery, spam detection, and optional embedded media.
4. Cookies & Similar Technologies
| Cookie Type | Duration | Purpose |
|---|---|---|
| Commenter Cookies | 1 year | Remember name, email, website for future comments (optional). |
| Session Test Cookie | Browser session | Verify that the browser accepts cookies (no personal data). |
| Login Cookies | 2 days (or 2 weeks if “Remember Me” selected) | Keep you authenticated. |
| Screen‑Preference Cookies | 1 year | Store UI/display choices. |
| Post‑Edit Cookie | 1 day | Indicate the ID of a recently edited article (no personal data). |
| Analytics / Third‑Party Cookies | Varies | Set by embedded content providers (e.g., YouTube, Vimeo). |
You may disable or delete cookies via your browser settings; however, doing so may affect functionality (e.g., staying logged in).
5. Sharing & Disclosure of Personal Information
| Recipient | Reason for Sharing | Safeguards |
|---|---|---|
| Payment Processors (PCI‑DSS compliant) | Process credit‑card transactions | No card data stored on our servers; only tokenized data is retained. |
| Spam‑Detection Service (e.g., Akismet) | Filter comment spam | Only comment text, IP, and user‑agent are transmitted. |
| Domain Registrar (for domains we register on your behalf) | Register and manage domain names (ownership remains with Azzurro) | Registrars are bound by contractual confidentiality. |
| Cloud Hosting / SaaS Providers (AWS, Azure, etc.) | Host applications, store backups | Data encrypted at rest and in transit; provider agreements require compliance with Canadian privacy standards. |
| Law Enforcement / Legal Authorities | Respond to lawful requests, protect rights | Only disclose data strictly required by law. |
| Embedded Content Providers (YouTube, Vimeo, etc.) | Serve embedded media | They may collect data per their own privacy policies (links provided). |
We do not sell, rent, or otherwise commercially trade your personal information.
6. International Data Transfers
All primary processing occurs on servers located in Canada. If a third‑party service processes data outside Canada (e.g., a CDN), we ensure that the transfer is protected by standard contractual clauses or that the provider adheres to privacy standards comparable to Canadian law.
7. Data Retention
| Data Type | Retention Period |
|---|---|
| Comments & Metadata | Indefinitely (to allow thread continuity and moderation). |
| User Account Information | As long as the account remains active; you may request deletion at any time (except the username, which is immutable). |
| Support Tickets & Logs | 24 months after ticket closure, unless required longer for legal/compliance reasons. |
| Payment Records | Minimum 7 years (tax and accounting requirements). |
| Warranty‑Related Data | 12 months from the date of the last valid payment (aligned with the warranty period). |
| Cookies | As described in Section 4; persistent cookies expire automatically. |
When retention periods expire, we securely delete or anonymize the data.
8. Your Rights
Under PIPEDA and applicable provincial privacy statutes, you have the following rights (subject to lawful exceptions):
- Access – Request a copy of the personal information we hold about you.
- Correction – Request correction of inaccurate or incomplete data.
- Deletion – Request erasure of your personal data (except where we must retain it for legal, tax, or security purposes).
- Portability – Receive your data in a structured, commonly used electronic format.
- Objection – Object to direct marketing communications (you can unsubscribe at any time).
To exercise any of these rights, contact us using the details in Section 13. We will respond within a reasonable timeframe (generally within 30 days).
9. Security Measures
We employ industry‑standard safeguards, including:
- Encryption – TLS 1.3 for data in transit; AES‑256 encryption for data at rest.
- Access Controls – Role‑based permissions, multi‑factor authentication for staff.
- Monitoring & Auditing – Continuous intrusion detection, regular security audits, and vulnerability assessments.
- Physical Security – Data centres in Canada with restricted access, CCTV, and environmental controls.
While we strive to protect your information, no transmission over the Internet is 100 % secure; you acknowledge the inherent risks of online communication.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect regulatory changes, new services, or operational adjustments. When we make material changes, we will:
- Post the revised policy on https://azzurro.tech with a new “Last updated” date.
- Notify existing customers via email (if you have provided an email address).
Your continued use of our website or services after such notice constitutes acceptance of the updated policy.
11. Contact Information
If you have questions, concerns, or wish to exercise any of your privacy rights, please contact our Data Protection Officer:
Azzurro Technology Inc. – Data Protection Officer
Email: info@azzurro.tech
Address: PO Box 32, Virgil, ON L2R 5E5, Canada
We will make every effort to address your inquiry promptly and transparently.
Thank you for trusting Azzurro Technology Inc. with your data.